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Our Research Projects

EHL research faculty conduct applied and fundamental research in a wide variety of areas related to hospitality industry, tourism and travel, business management and education.

The aim of EHL faculty research is to uncover data-driven insights that lead to improved customer satisfaction, increased profitability, updated operations, sustainable growth and breakthroughs in identifying hospitality needs and trends.

With regard to hospitality education, today’s research is critical to ensuring that students are well-equipped for successful careers in the industry and aware of trends such as the impact of digitalization and the need for innovative sustainable practices.

Research Domains

Current research projects cover the following themes:

  • Finance & Real Estate
  • Education
  • Economics
  • Human Resources & Leadership
  • Organizational Behavior
  • Marketing
  • Strategy & Entrepreneurship
  • Revenue Management
  • Sustainability & Innovation
  • Hospitality Competences
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AI
image relative à Human-Robot Interaction in a service delivery context

Human-Robot Interaction in a service delivery context

Etemad-Sajadi, R., EHL Hospitality Business School

01/12/2019 → 31/05/2021

AI
image relative à Avatar remote control

Avatar remote control

Etemad-Sajadi, R., EHL Hospitality Business School

Perez-Uribe, A. HEIG-VD

J.C. Gostanian, Avatarion

01/04/2017 → 31/03/2019

Customer Experience
image relative à Bringing hospitality inside seniors’ smart homes

Bringing hospitality inside seniors’ smart homes

Etemad-Sajadi, R., EHL Hospitality Business School

01/09/2016 → 28/02/2018

Hospitality
Digitalization
image relative à Virtual Agents

Virtual Agents

Etemad-Sajadi, R., EHL Hospitality Business School

01/04/2013 → 31/01/2013

Hospitality
Digitalization
image relative à Humanization CRM

Humanization CRM

Etemad-Sajadi, R., EHL Hospitality Business School

01/01/2010 → 30/06/2011

Establish a collaboration

 
Opportunities for collaborative research range from dedicated applied research projects by selected faculty members to sponsorship of a long-term research institute at EHL. The institutes provide EHL partners with dedicated multi-disciplinary teams of faculty and staff to deliver the solutions in a collaborative manner.