EHL research faculty conduct applied and fundamental research in a wide variety of areas related to hospitality industry, tourism and travel, business management and education.
The aim of EHL faculty research is to uncover data-driven insights that lead to improved customer satisfaction, increased profitability, updated operations, sustainable growth and breakthroughs in identifying hospitality needs and trends.
With regard to hospitality education, today’s research is critical to ensuring that students are well-equipped for successful careers in the industry and aware of trends such as the impact of digitalization and the need for innovative sustainable practices.
Research Domains
Current research projects cover the following themes:
Finance & Real Estate
Education
Economics
Human Resources & Leadership
Organizational Behavior
Marketing
Strategy & Entrepreneurship
Revenue Management
Sustainability & Innovation
Hospitality Competences
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AI
Human-Robot Interaction in a service delivery context
Etemad-Sajadi, R., EHL Hospitality Business School
01/12/2019 → 31/05/2021
AI
Avatar remote control
Etemad-Sajadi, R., EHL Hospitality Business School
Perez-Uribe, A. HEIG-VD
J.C. Gostanian, Avatarion
01/04/2017 → 31/03/2019
Customer Experience
Bringing hospitality inside seniors’ smart homes
Etemad-Sajadi, R., EHL Hospitality Business School
01/09/2016 → 28/02/2018
Hospitality
Digitalization
Virtual Agents
Etemad-Sajadi, R., EHL Hospitality Business School
01/04/2013 → 31/01/2013
Hospitality
Digitalization
Humanization CRM
Etemad-Sajadi, R., EHL Hospitality Business School
01/01/2010 → 30/06/2011
Establish a collaboration
Opportunities for collaborative research range from dedicated applied research projects by selected faculty members to sponsorship of a long-term research institute at EHL. The institutes provide EHL partners with dedicated multi-disciplinary teams of faculty and staff to deliver the solutions in a collaborative manner.
