AI

Human-Robot Interaction in a service delivery context

Interaction with service robots: Focus on ethical considerations

Main Applicant:

Etemad-Sajadi, R., EHL Hospitality Business School

Co-applicant(s):

Start and End Date:

01/12/2019 → 31/05/2021

External Funding:

HES-SO

Project Description

The objective of this research was to identify the way in which users perceive the interaction with a service robot. The focus was on the following dimensions: i) ethical issues, ii) degree of trust for the information given by the robot, iii) feeling of a social presence (the perception that there is personal, sociable, and sensitive human contact), iv) fear of robots, and vi) emotional appeal of the interaction with the robots.

Publication: https://link.springer.com/article/10.1007/s12369-021-00800-x

EHL Researcher Profiles

Blog Articles

See more articles

Other Research Highlights

https://www.hospitalitynet.org/opinion/4104086.html;https://insights.ehotelier.com/insights/2021/05/03/frontline-service-robots-their-role-in-delivery-service/;https://www.hospitalitynet.org/opinion/4101846.html?utm_source=HN360&utm_medium=Email&utm_campaign=2020-11-30;https://insights.ehotelier.com/insights/2021/01/25/the-clever-use-of-robots-during-covid-19/