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Shaping the Future of Hospitality Through Research

For over a decade, EHL’s faculty has been at the forefront of hospitality research, driving innovation in business, education, and policy. From technology and sustainability to customer experience and crisis resilience, our evidence-based insights help shape a smarter, more sustainable industry.

Discover Our Research Projects
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Event

Technology service failures in the hospitality industry

Join us on October 31, 2025 for an insightful event on technology service failures in the hospitality industry. Dr. Jie Yu Kerguignas will share research insights on these challenges and provide concrete recommendations for hospitality professionals.

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News

Join Our Study on Cultural Intelligence in Swiss Hospitality

Led by Dr. Peter Varga and funded by HES-SO, this research investigates Cultural Intelligence (CQ) in the Swiss hospitality industry and responds to the evolving tourism landscape in Switzerland, especially with the rise of guests from India, China, and the Gulf States.

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News

Participate in a Study on Service Digitization and its Impact on Staff and Customers.

Led by Dr. Jie Yu Kerguignas and funded by HES-SO, this research explores how the digitalization of services affects

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EHL Research

Welcome to the Research Department at EHL Hospitality Business School. 

Research is the gateway to driving forward progress and innovation. Research is key in pushing the boundaries of knowledge to create unprecedented and influential thinking for businesses, education, policies and people.

Research helps to advance knowledge and understanding of a specific topic and promote the development of evidence-based practices. It also encourages important academic partnerships with other educational bodies and research institutions, as well as enhancing the reputation of faculty.

For over 10 years, EHL's Faculty has been researching and developing innovative solutions to help hospitality businesses and hospitality education improve performance. This has included research into new technology, data analytics, customer service, sustainability, food safety, crises resilience and many other topics.

Our Mission

Faculty members conduct applied hospitality research in a variety of managerial disciplines. Researchers tackle applied research questions for the benefit of the industry while simultaneously contributing to excellence in hospitality research.

EHL is dedicated to supporting and driving the continued growth and innovation in the hospitality industry. Working alongside the industry to develop knowledge and address practical issues faced by today's professionals, EHL is committed to making an active contribution to the regeneration of the industry.

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Research Domains

Discover our fields of expertise, where our professors conduct research and contribute to advancements in various domains.

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Our Researchers

Meet our dedicated team of researchers, experts in their fields, driving forward our vision and contributing to academic excellence.

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Funded Research Projects

Discover the projects our researchers are working on, addressing real-world issues and making a tangible impact in their domain.

Our Events

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Technology service failures in the hospitality industry

The digitization of services sometimes has a negative impact on productivity, customer-oriented behavior, and the well-being of front-line staff, as well as on the customer experience.

October 31, 2025

 

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Imagining the Future in Dark Times

This by-invitation-only academic–industry workshop convenes leading scholars and forward-thinking industry professionals for a dynamic two-day exchange. 

November 6-7, 2025



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Scholarship of Teaching and Learning (SoTL) Conference

The SoTL Conference is EHL’s premier annual event dedicated to advancing scholarly teaching practices. It brings together educators, researchers, and academic leaders to explore evidence-based strategies that enhance teaching and learning in hospitality and beyond.

February 3, 2026

In keeping with EHL’s tradition of putting management into practice, we partner with key players in complementary fields to advance the knowledge and practice of hospitality and service management.

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Establish a collaboration

Opportunities for collaborative research range from dedicated applied research projects by selected faculty members to sponsorship of a long-term research institute at EHL. The institutes provide EHL partners with dedicated multi-disciplinary teams of faculty and staff to deliver the solutions in a collaborative manner.
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