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Dr. Jie Yu Kerguignas

Assistant Professor at EHL Hospitality Business School

Assistant Professor at EHL Hospitality Business School
green seal certifying sustainability
EHL Research News

The Ever-Growing Importance of Certifications in Hospitality

March 12, 2026
Discover how sustainability certifications boost hotel credibility, guest loyalty, and competitiveness through authentic, responsible practices
minimalist hotel reception
EHL Research News

Luxury Hospitality Moves Beyond Opulence

February 16, 2026
Discover how luxury hospitality is evolving beyond opulence to embrace seamless service, local authenticity, and understated elegance in secluded destinations.
hotelier technology
EHL Research News

When Technology Turns from Ally to Adversary in Hospitality

October 20, 2025
The impact of tech failures' hidden costs in hotels on guest satisfaction - exploring why human service remains crucial despite digital advancements.