Economy & Service

Construction and circulation of intercultural competences in front desk service interactions: The case of the hospitality industry

Understanding intercultural competences in hospitality setting.

front-desk-services

Start & End Date

01/11/2012 → 01/04/2014

Main Applicant

Losa, S., EHL Hospitality Business School

Co-applicant(s):

Varga, P., EHL Hospitality Business School

External Funding

HES-SO

Construction et circulation des compétences interculturelles dans les relations de service front desk: le cas de l’hôtellerie

Project Description

Understanding intercultural competences in hospitality setting.

Scientific Output

Losa, S. A., & Varga, P. (2016). Interactional negotiation of linguistic heterogeneity: Accommodation practices in intercultural hotel service encounters. In G. Lüdi, K. Höchle Meier, & P. Yanaprasart (Eds.), Managing plurilingual and intercultural practices in the workplace: The case of multilingual Switzerland (pp. 85–104). John Benjamins. https://doi.org/10.1075/mdm.4.05los

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