Our research empirically examines the effects of hotels’ specific CE practices on guests’ general attitude towards those hotels as well as their willingness to pay a price premium (WTP). Based on three empirical studies, involving hotel managers, CE experts and hotel guests, our research shows that CE practices that imply a strong commitment from the hotel are the only ones that can have a positive and significant impact on guests’ WTP and that guests’ attitude towards the hotel mediates the process.