Technology service failures in the hospitality industry
Join Dr. Jie Yu Kerguignas as she explores how digital services can negatively impact productivity, customer experience, and frontline staff well-being.
EHL Hospitality Business School, October 31, 2025.
SoTL 2026 - WE NEED YOU!
We are pleased to invite you to the 8th Annual Scholarship of Teaching & Learning on February 3rd 2026, held at EHL Hospitality Business School.
The theme will be: “Slowing down the PACE, taking the time to critically reflect on higher education”
Call for speakers - if you are interested in sharing your best practices or your most significant concerns on this theme, please contact Dr. Laura Zizka via laura.zizka@ehl.ch.