Congratulations!
We would like to congratulate:
Heo, C. has been invited to join the Editorial Board of the Journal of Hospitality & Tourism Research for a two-year term from January 2026 to January 2028.
Zizka, L., along with her colleagues Bernard, S., Singal, M., Dias, A., & Ho, J.A., was named Research of the Month by EMEA-CHRIE for their study on ESG reporting in the hospitality industry.
Online & Published
Audrin, B., & Etemad-Sajadi, R. (Forthcoming). The impact of self-service technologies on consumer-retailer relationships: navigating trust, contribution, and the role of consumers as partial employees. Journal of Business Research, 207, 115992. https://doi.org/10.1016/j.jbusres.2026.115992
Davoine, T. (2026). Cross-country differences in the long-run economic impacts of increased fertility. Scandinavian Journal of Economics, 128(1), 104-151. https://doi.org/10.1111/sjoe.12597
Terrier, L., & Schaad Noble, B. (2026). Turn customer complaints into innovation blueprints. MIT Sloan Management Review. Retrieved from https://sloanreview.mit.edu/article/turn-customer-complaints-into-innovation-blueprints
Conference
Chen, M.-M., Inversini, A., Keller, A., & Assen, G. (2026, January 27-29). Reflection on Technology-Enabled Human Touch. ENTER26 eTourism Conference, Breda, The Netherlands.
Thiebault, M., Smitt, J., Desmichel, P. & Girardin, F. (2026, January 16-17). Perceived Brand Sustainability (PBS): Developing a multidimensional scale and analyzing its implications for luxury marketing. International Marketing Trends Conference, Berlin, Germany.
Aoun, Y. (2026, January 15). Why Mathematics is Important in Business and Hospitality Education. EHL Research. Retrieved from https://research.ehl.edu/news-listing/why-mathematics-is-important. Hospitality Net. Retrieved from https://www.hospitalitynet.org/opinion/4130464.html
Ballester, O. & Foray, D. (2026, January 27). La hardiesse qui fit la Suisse est-elle en voie d’être sacrifiée? Le Temps. Retrieved from https://www.letemps.ch/opinions/debats/la-hardiesse-qui-fit-la-suisse-est-elle-en-voie-d-etre-sacrifiee
Bianchi, G. & Sfreddo, C. (2026, January). The ‘strongest currency on earth’ just hit an 11-year high — and it’s stirring up trouble in Switzerland [Quoted]. CNBC. Retrieved from https://www.cnbc.com/2026/01/28/swiss-franc-us-dollar-price-fx-exchange-rate-trump-switzerland-snb-currency.html. Total News. Retrieved from https://totalnews.com/the-worlds-strongest-currency-has-reached-an-11-year-peak-causing-issues-in-switzerland/. Kamu Medya. Retrieved from https://www.kamumedya.com/the-strongest-currency-on-earth-just-hit-an-11-year-high-and-it-s-stirring-up-trouble-in-switzerland-795319.html. Tekedia. Retrieved from https://www.tekedia.com/safe-haven-surge-puts-switzerland-on-edge-as-swiss-franc-rallies-to-decade-high/. BTCC. Retrieved from https://www.btcc.com/en-CA/square/WatcherWGuru/1463995. Watcher Guru. Retrieved from https://watcher.guru/news/the-strongest-currency-on-earth-reached-its-11-year-high
Blal, I. (2026, January). Six ways to tackle hospitality challenges [Quoted]. Response Source. Retrieved from https://pressreleases.responsesource.com/news/107087/six-ways-to-tackle-hospitality-challenges/. Larder Mag. Retrieved from https://lardermag.co.uk/six-ways-to-tackle-hospitality-challenges/. FMJ. Retrieved from https://www.jobs.fmj.co.uk/blog/view/1815/index1/Six-Ways-To-Tackle-Hospitality-Workforce-Challenges
Chen, M.-M. (2026, January 4). Le tourisme du sommeil, payer plus pour dormir mieux [Quoted]. 24 Heures. Retrieved from https://www.24heures.ch/hotels-payer-plus-pour-dormir-mieux-495560799524. Le Soir. Retrieved from https://web.belga.press/share/0ad1a925-0ca4-430d-bf44-a583fd6d871f. Tribune de Genève. Retrieved from https://www.tdg.ch/hotels-payer-plus-pour-dormir-mieux-495560799524. Le Matin Dimanche.
Chen, M.-M. (2026, January 19). The Future of Hotels: Social Vibes Supported by Robots and Technologies. Hospitality Net. Retrieved from https://www.hospitalitynet.org/article/122000509.html. Hotel Yearbook. Retrieved from https://www.hotelyearbook.com/article/122000509/the-future-of-hotels-social-vibes-supported-by-robots-and-technologies.html
Clergue, V., Chen, M.-M., Fuchs, M. (2026, January 28). Hospitality Leading the Immersive Experience Economy [Quoted]. Hotel Yearbook. Retrieved from https://www.hotelyearbook.com/article/122000523/hospitality-leading-the-immersive-experience-economy.html
Heo, C. (2026, January). Cluster-Based Insights to Improve Hotel Direct Bookings. EHL Research. Retrieved from https://research.ehl.edu/news-listing/hotel-direct-booking. Hospitality Net. Retrieved from https://www.hospitalitynet.org/opinion/4130573.html. Revenue Hub. Retrieved from https://revenue-hub.com/cluster-guest-insights-to-improve-hotel-direct-bookings/
Inversini, A. (2026, January 27). Regenerative Hospitality: Embedding People, Place, and Planet [Quoted]. Hotel Yearbook. Retrieved from https://www.hotelyearbook.com/article/122000521/regenerative-hospitality-embedding-people-place-and-planet.html
Llewellyn, G. (2026, January 12). Morning Shot: What Viability Looks Like in Singapore’s Restaurant Scene in 2026 [Interviewed]. Ohny. Retrieved from https://omny.fm/shows/moneyfm-morning-show/morning-shot-what-viability-looks-like-in-singapore-s-restaurant-scene-in-2026. Awedio. Retrieved from https://www.awedio.sg/podcast-ep/01keqtmr9fey67qatk1yapa018/
Millar, I., Etemad-Sajadi, R., Yu Kerguignas, J. (2026, January 26). AI Agents in Hospitality: Driving Innovation, Well-Being, and Personalization [Quoted]. Hotel Yearbook. Retrieved from https://www.hotelyearbook.com/article/122000519/ai-agents-in-hospitality-driving-innovation-well-being-and-personalization.html
Srinara, N. (2026, January 7). Forget the office: Singapore’s youth are turning to skilled trades and shaking up career norms [Quoted]. The Independent Singapore. Retrieved from https://theindependent.sg/forget-the-office-singapores-youth-are-turning-to-skilled-trades-and-shaking-up-career-norms/. The St raits Times. Retrieved from https://www.straitstimes.com/business/farmer-plumber-lift-technician-more-young-people-in-singapore-drawn-to-skilled-trades
Srinara, N. (2026, January 12). With Tomorrowland’s Asian debut, is Thailand reaching a saturation point with music festivals? [Quoted]. The Straits Times. Retrieved from https://www.straitstimes.com/life/travel/with-tomorrowlands-asian-debut-is-thailand-reaching-a-saturation-point-with-music-festivals
Yu Kerguignas, J.(2026, January 22). La technologie améliore l’expérience client, mais en cas de panne du système, qui les clients tiennent-ils pour responsables? A qui la faute? Allnews. Retrieved from https://www.allnews.ch/content/points-de-vue/quand-la-technologie-passe-d%E2%80%99alli%C3%A9-%C3%A0-adversaire-en-h%C3%B4tellerie
External Events
Güldenberg, S. presented the results of the #CEOsforFuture survey “Shaping the Future Together: The Role of Gen Z in Sustainable Transformation” at the SDGLab26, as part of the World Economic Forum 2026 conference, January 19-23, 2026, in Davos, Switzerland.
Heo, C. delivered a keynote speech on “Deep data vs Big Data: the future in the hospitality industry” at the Global Revenue Forum 2026 conference, January 29, 2026, in Milan, Italy.
Inversini, A. co-chaired and co-led the ENTER26 eTourism Conference, January 27-29, 2026, Breda, The Netherlands.
Stierand, M. delivered a guest lecture on Creative Food Tourism within the “Food & Wine Tourism” module of the Master’s programme at UNIMORE, January 29, 2026, in Modena, Italy.