Congratulations!
We would like to congratulate:
Chen, M. M. received the Debra Simon Award for Furthering Mental Wellness from the Debra Simon Family Foundation at the Global Wellness Summit in recognition of her efforts in promoting mental wellness through 'Hospitality Vibes'.
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Online & Published
Haas, A., Borzillo, S., & Bootz, J.-P. (Forthcoming). Communities of practice and innovation: a review and research agenda. Journal of Knowledge Management. https://doi.org/10.1108/JKM-01-2025-0106
Conference
Ballester Gonzalez O. Regulating International Admissions: Unintended Consequences on Domestic First-Generation Students’ Access to Higher Education. [Paper presentation]. REHES VII Conference: Institutionalised Competition and cooperation in higher education and science, Olten 7.11.2025
Borzillo, S., Hasman, A., Schegg, R., & Fragnière, E. (2025, November 10-13). Hotel Resilience: Lessons Learned from Crisis Management and Forward-Looking Strategies [Paper presentation]. EuroCHRIE 2025, The Hague, Netherlands.
Chen, M. M. (2025, November 10–13). Searching For A New Value Proposition For The Hospitality Industry [Paper presentation]. EuroCHRIE 2025, The Hague, Netherlands.
Chen, M. M., Varga, P., Fernandez, S., Schatz, K., & Assen, G. (2025, November 10–13). Exploring Cultural Intelligence in Swiss Hospitality [Paper presentation]. EuroCHRIE 2025, The Hague, Netherlands.
Clergue, V. (2025, November 10–13). From heart to algorithm: AI-driven personalization in well-being hospitality offerings [Paper presentation]. EuroCHRIE 2025, The Hague, Netherlands.
Contessi, D., Viverit, L, Heo, C. Y., Pereira, L., Luchi, P. Unveiling Determinants of Conversion Rates Through Direct Booking Channels of European Hotels [Paper presentation]. EuroCHRIE 2025, The Hague, Netherlands.
Dotger, S., Goei, S.L. & Tan, S. (2025, November 11) Connect with the Co-Editors and Learn to Review [Workshop]. WALS Conference 2025, Hiroshima, Japan.
Goei, S. L., Tan, S., de Vries, S., Clivaz, S., Goettschm, F., Quaresma, M., da Ponte, J.P., Hoznour, P., Pedaste, M., Küüsvek, A. & Dotger, S. (2025, November 12) Lesson Study in Future Teacher Education throughout Europe: How to stimulate innovative learning and teaching practices among pre-service teachers [Symposium]. WALS Conference 2025, Hiroshima, Japan.
Heo, C. Y. (2025, November 10–13). Dynamic Wages in Hospitality: A Revenue Management Approach to Mitigating Labor Shortages [Paper presentation]. EuroCHRIE 2025, The Hague, Netherlands.
Inversini, A., Schegg, R., Sone, R., Keller, A. (2025, November 10-13). Driving Urban Regenerative Hospitality [Paper presentation]. EuroCHRIE 2025, The Hague, Netherlands.
Kager, K., Suzuki, Y., Tan, S., Choy, B.H., Vrikki, M. (2025, November 11). A systematic review of design-based research in Lesson Study: An Update on Findings, Challenges and Potentials [Paper presentation]. WALS Conference 2025, Hiroshima, Japan.
Suzuki, Y., Okumura, Y., Yoshida, N., Tan, S. & Lewis, C. (2025, November 10) Learning from the Diversity of Lesson Study Traditions in Japan [Symposium]. WALS Conference 2025, Hiroshima, Japan.
Tan, S., Dotger, S. Mynott, J. P., Clivaz, S., Gashi, E.& Tosa, S. (2025, November 11). Bansho in Action: A Hands-On Exploration of Board Writing in Lesson Study [Workshop]. WALS Conference 2025, Hiroshima, Japan.
Yu Kerguignas, J., Heo, C., Clergue, V., & Boninsegni, M. (2025, November 10–13). Technology-induced service encounters failures: A taxonomy of causes in the hospitality industry [Paper presentation]. EuroCHRIE 2025, The Hague, Netherlands.
Zizka, L., & Probst, G. (2025, November 10-12). Learning in Times of Digitalization: Can Business Management Students Still Read? [Paper Presentation]. 18th annual International Conference of Education, Research and Innovation (ICERI), Seville, Spain.
------------------ IN THE MEDIA ------------------
Audrin, B. (2025, November). Gen Alpha won’t ever have to write an email when they join the workforce, new research reveals—they’ll be sending voice notes to their boss instead [Quoted]. AlphaLeaders. Retrieved from https://alphaleaders.co.uk/gen-alpha-wont-ever-have-to-write-an-email-when-they-join-the-workforce-new-research-reveals-theyll-be-sending-voice-notes-to-their-boss-instead/. ERITVNEWS. Retrieved from https://eritvnews.com/gen-alpha-wont-ever-have-to-write-an-email-when-they-join-the-workforce-new-research-reveals-theyll-be-sending-voice-notes-to-their-boss-instead/. NewsBreak. Retrieved from https://www.newsbreak.com/fortune-561435/4336385595625-gen-alpha-won-t-ever-have-to-write-an-email-when-they-join-the-workforce-in-2030-new-research-reveals-they-ll-be-sending-voice-notes-to-their-boss-instead. Fortune. Retrieved from https://fortune.com/2025/11/07/gen-alpha-wont-ever-have-to-write-an-email-when-they-join-the-workforce-new-research-reveals-theyll-be-sending-voice-notes-to-their-boss-instead/
Audrin, B. (2025, November 9). Gen Alpha will use voice instead of keyboards at work by 2028, predicts LSE [Mentioned]. MSN. Retrieved from https://www.msn.com/en-us/news/technology/gen-alpha-will-use-voice-instead-of-keyboards-at-work-by-2028-predicts-lse/ar-AA1Q4ieC
Audrin, B. (2025, November 9). Gen Alpha won't have to send emails at work: 5 ways voice AI could change the face of corporate culture [Mentioned]. Newspointapp. Retrieved from https://www.newspointapp.com/english/education/gen-alpha-wont-have-to-send-emails-at-work-5-ways-voice-ai-could-change-the-face-of-corporate-culture-toi/articleshow/1450482061f109a95da3b6610078871f9789c792
Audrin, B. (2025, November 9). Addio tastiera: il futuro del lavoro si comanda con la voce (e l’AI) [Quoted]. Fortune Italia. Retrieved from https://www.fortuneita.com/2025/11/09/addio-tastiera-il-futuro-del-lavoro-si-comanda-con-la-voce-e-lai/
Audrin, B. (2025, November 9). Voice-based AI predicted to revolutionise workplace communication by 2028 [Mentioned]. Noahnews. Retrieved from https://noah-news.com/voice-based-ai-predicted-to-revolutionise-workplace-communication-by-2028/
Audrin, B. (2025, November 9). Les claviers deviendront obsolètes en 2028 [Quoted]. Les Actualités. Retrieved from https://lesactualites.news/les-claviers-deviendront-obsoletes-en-2028/
Clergue, V. (2025, November 14). Zehn neue Reisetypen prägen heute die Branche [Mentioned]. HTR. Retrieved from https://www.htr.ch/story/tourismus/zehn-neue-reisetypen-praegen-heute-die-branche-44332
Clergue, V. (2025, November 22). Want rest and rejuvenation on your vacation? Try cutting back on endless sightseeing [Quoted]. Channel News Asia. Retrieved from https://www.channelnewsasia.com/today/adulting/holiday-planning-stress-packed-do-less-activities-5476571
Chen, M-M. (2025, November). Global Wellness Summit 2025: Day Two [Mentioned]. Spa & Wellness Mexicaribe. Retrieved from https://spawellnessmexico.com/blog/38533/global-wellness-summit-2025-day-two/
Chen, M-M., Inversini, A., Sone, R., & Keller, A., Heo, C. Audrin, B., Clergue, V., Weisskopf, J.-P. & Hinrichs, N. (2025, November 6). Artificial Intelligence in Hospitality: Transforming Services, Experience, and Efficiency. EHL Research. Retrieved from https://research.ehl.edu/news-listing/artificial-intelligence-in-hospitality-transforming-services-experience-and-efficiency Hospitality Net. Retrieved from https://www.hospitalitynet.org/opinion/4129662.html
Chen, M.-M. (2025, November 28). What I Learned About Five-Star Service at the Harvard of Hospitality [Mentioned]. Bloomberg. Retrieved from https://www.bloomberg.com/news/articles/2025-11-28/mastering-the-art-of-good-service-at-the-harvard-of-hospitality
Ducrey, H. & Poretti, C. (2025, November). Leadership Change as a Catalyst for Innovation in Hospitality. EHL Research. Retrieved from https://research.ehl.edu/news-listing/leadership-change. Hospitality Net. Retrieved from https://www.hospitalitynet.org/opinion/4129984.html
Eloka, A. (2025, November 13). What It Takes to Be an Outstanding Teacher at EHL. EHL Pedagogy. Retrieved from https://pedagogy.ehl.edu/resources/outstanding-teacher
Fuchs, M. (2025, November 15). Ça ne refroidit pas les clients, au contraire: les prix des suites d'hôtels de luxe explosent et Paris est désormais, avec 2.600 dollars la nuit, bien plus chère que New York, Londres et Rome [Quoted]. BFM Business. Retrieved from https://www.bfmtv.com/luxe/ca-ne-refroidit-pas-les-clients-au-contraire-les-prix-des-suites-d-hotels-de-luxe-explosent-et-paris-est-desormais-avec-2-600-dollars-la-nuit-bien-plus-chere-que-new-york-londres-et-rome_AV-202511150281.html
Girardin, F. (2025, November 18). From Café Dior To Ralph Lauren’s Polo Bar, These Are The Most Fashionable Eateries On Earth [Quoted]. Harper’s Bazaar Arabia. Retrieved from https://www.harpersbazaararabia.com/hbanews/from-cafe-dior-to-ralph-laurens-polo-bar-these-are-the-most-fashionable-eateries-on-earth
Hinrichs, N. (2025, November 25). EHL-Professorin Nicole Hinrichs über KI und Strategie: Entscheiden muss immer der Mensch! Hotel Inside. Retrieved from https://hotelinside.ch/ehl-professorin-nicole-hinrichs-ueber-ki-und-strategie-entscheiden-muss-immer-der-mensch/
Inversini, A. (2025, November 9). Greece Talks, the Flagship Tourism Forum, Presents ‘The Intelligence Age’ [Mentioned]. Travel.gr. Retrieved from https://www.travel.gr/en/how-to-travel-en/greece-talks-the-flagship-tourism-forum-presents-the-intelligence-age/
Inversini, A. (2025, November 12). Greece Talks 2025: The Conference on Greek tourism in the age of Artificial Intelligence (video) [Mentioned]. Sofokleous.gr. Retrieved from https://sofokleous10.gr/2025/11/12/greece-talks-2025-the-conference-on-greek-tourism-in-the-age-of-artificial-intelligence-video/
Keller, A., & Chen, M.-M. (2025, November 20). Cap sur le futur: tourisme regeneratif et robotisation. [Quoted]. Gastro Journal.
Millar, I. (2025, November 24). Why Hospitality Is Lagging Behind in AI Adoption — And What Needs to Change. The AI Journal. Retrieved from https://aijourn.com/why-hospitality-is-lagging-behind-in-ai-adoption-and-what-needs-to-change/
Millar, I., Martin-Rios, C., Borzillo, S., Inversini, A. & Clergue, V. (2025, November 28). Trends | L’EHL dévoile les 5 tendances qui redéfiniront l’hôtellerie en 2026 : IA, leadership humain, alimentation durable et expériences immersives [Quoted]. La Tribune de l’Hotellerie. Retrieved from https://www.latribunedelhotellerie.com/tendances-hotellerie-2026-ehl-ia-leadership-durable/.
Millar, I., Borzillo, S. & Clergue, V. Les cinq tendances en hôtellerie pour 2026, selon l'EHL [Quoted]. L’Hotellerie Restauration. Retrieved from https://www.lhotellerie-restauration.fr/actualite/les-cinq-tendances-en-hotellerie-pour-2026-selon-l-ehl
Poretti, C. (2025, November 13). Il reportage: Vaud ha puntato sull'eccellenza, il caso della EHL di Losanna [Quoted]. Corriere Del Ticino. Retrieved from https://www.cdt.ch/news/economia/vaud-ha-puntato-sulleccellenza-il-caso-della-ehl-di-losanna-410851
Srinara, N. & Llewellyn, G. (2025, November 7). Last call for the NightRider bus: Can Singapore be a 24-hour city without it? [Mentioned]. The Korea Herald. Retrieved from https://www.koreaherald.com/article/10610173
Varga, P. (2025, November 4). La foule et la foi: les défis du tourisme religieux. Allnews. Retrieved from https://www.allnews.ch/content/points-de-vue/la-foule-et-la-foi-les-d%C3%A9fis-du-tourisme-religieux
Varga, P. & Fuchs, M. (2025, November 28). What I Learned About Five-Star Service at the Harvard of Hospitality [Quoted]. Bloomberg. Retrieved from https://www.bloomberg.com/news/articles/2025-11-28/mastering-the-art-of-good-service-at-the-harvard-of-hospitality
Zizka, L. (2025, November 20). Creating Critical Opportunities for Higher Education Institutions Through SoTL. EHL Pedagogy. Retrieved from https://pedagogy.ehl.edu/listing/critical-thinking-education
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External Events
Bertinetti, R. competed in the semifinal for the Swiss Barista Championship, which was broadcasted live on YouTube, September 20, Stoll Kaffee, Zurich, Switzerland.
Chen, M. M. gave a presentation on the topic “AI is only part of the story” during the Montreux International Tourism Forum, November 6, Montreux, Switzerland.
Chen, M. M. presented “Hospitality Vibes” at the 19th Annual Global Wellness Summit, November 19, Mandarin Oriental Downtown, Dubai.
Fuchs, M. was a keynote speaker on the evolution of luxury at Switzerland Tourism’s first ever Clichés, Caviar & Co luxury travel trade seminars, November 24-25, Geneva and Zurich, Switzerland.
Hasman, A. participated as a speaker in the panel 'Building Resilience: Real Estate Ownership in Turbulent Times' during the Invest Summit, November 19-20, Bucharest, Romania.
Inversini, A. gave a talk on the topic of becoming a transformative hospitality leader at the Greece Talks conference, November 14, Hotel Grande Bretagne, Athens, Greece.
Keller, A. gave a presentation on the topic “Tourisme durable face au surtourism: au-déla du slogan, quelle réalité, quel impact et quels développements?” with Anne Sophie Fioretto and Rodolphe Barbaroux during the Montreux International Tourism Forum, November 6, Montreux, Switzerland.
Keller, A., Martin-Rios, C., & Rey, A.-L. were panelists on the topic of sustainable and regenerative hospitality during the Swiss Impact Forum, November 12, Bern, Switzerland.
Internal Events
Borzillo, S. designed, structured, and moderated the expert panel “Hospitality Meets Healthcare”, orchestrating a high-level dialogue among Elmhurst Hospital executives Dr. José Pagan (Chair of the Board of Directors of NYC Health + Hospitals), Dr. Helen Arteaga (CEO Elmhurst Hospital), Pierre Pham (Chief Experience Officer, Elmhurst Hospital), Donato Cipriano (Chief HR Officer, Elmhurst Hospital) and Abigail Campos (Head of Strategy & Hospitality, Elmhurst Hospitality). The panel formed a core component of the One Day with Elmhurst event at EHL Hospitality Business School on October 28.
Hasman, A. invited Pascal Meinherz (General Manager at Goldman Sachs Bank AG) and Julia Hartweg (Financial Analyst at Goldman Sachs) to give a seminal talk for our Corporate Finance students at the EHL.
Martin-Rios, C. and Rogenhofer, J. discussed the urgent global challenges at the intersection of sustainability, innovation, and tourism management during their invitation-only academic–industry workshop “Imagining the Future in Dark Times” held at EHL Hospitality Business School on November 6-7.
Yu Kerguignas, J. shared insights of her research on the challenges of the digitization of services as well as potential solutions for hospitality professionals during her “Technology service failures in the hospitality industry” event at EHL Hospitality Business School on October 31.