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Dr Sébastien Fernandez

Associate Professor at EHL Hospitality Business School

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EHL Research News

Hotel Upselling: Motivating Employees to Sell More or Serve Better?

October 8, 2026
How can hotels drive upselling without compromising guest experience? Exploring strategies that boost both revenue and service.
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EHL Research News

Adopting Enhanced Cultural Intelligence in Swiss Hospitality

June 24, 2026
Explore how Swiss hospitality can enhance cultural intelligence to better serve diverse international guests and adapt to changing tourism demographics.
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EHL Research News

What Should Recruiters Check on LinkedIn when Hiring Hospitality Graduates?

September 29, 2021
Discover how LinkedIn indicators can reveal key personality traits of hospitality graduates, aiding recruiters in making informed hiring decisions.