Developing an applied hospitality training programme for personnel in operations to enhance environmental and cultural awareness of the SDGs in the Swiss hospitality sector
Project Description
Since the 1987 Brundtland report and John Elkington Triple Bottom Line framework (1994), alongside with various recent reports, such as the Intergovernmental Panel on Climate Change report in 2022, sustainability has been an widely discussed topic in the hospitality industry. Although there are more and more guiding principles to assist the sustainable transition, such as the Global Reporting Initiatives, Corporate Sustainability Directives, and International Organization for Standardization, among others, the hospitality industry has been struggling to integrate sustainability at its core operation (Font et al.2012).
The project was interested in Swiss hotels and how they train hotel staff about SDGs.
- The project, first, intended to understand the state of awareness/knowledge of hospitality employees in the operation department in relation to SDGs.
- Second, the project sought out detecting urgent matters related to sustainability in daily operations.
- Third, the project developed a short SDG-focused training programme for employees in operations department.
